Q&A for Buffalo BOILSTEAM Stainless Steel Rice Cooker

Q: How long does it take to cook rice?

A: Normal rice takes approximately 30 minutes, while the BOILSTEAM function takes around 45 minutes. Cooking time can vary slightly depending on the rice type and quantity.

Q: How do you cook BOILSTEAM (low sugar) rice?

  1. Rinse the rice and transfer the rice into the Stainless Steel Steamer Basket 
  2. Insert the Steamer Basket into the inner pot 
  3. Fill the inner pot with water until it covers the rice 
  4. Select the ‘BOILSTEAM Rice’ function
  5. By default, the texture of rice is set to ‘Fast Rice’. For a personalised taste, press the ‘Boilsteam Rice’ key again to adjust the texture of rice to ‘Fast Rice’, ‘Slow Rice’, or ‘Course Cereal’(for grain rice). 
  6. Press the ‘Start’ key to start cooking

Q: Will rice stick to the inner pot?

A: Due to the absence of harmful non-stick coatings, some sticking may occur. To minimize sticking or achieve a near non-stick result, turn off the power after cooking is complete, stir the rice and allow the rice to rest for 5-10 minutes before serving.

Q: Is the inner pot dishwasher safe?

A: Yes, the detachable inner lid, inner pot, and steamer basket are dishwasher safe.

Q: Will the inner pot peel or leach chemicals?

A: No, the Buffalo rice cooker is made from 100% food-grade stainless steel, ensuring no harmful chemicals leach into your food, even at high temperatures.

Q: What is the rice-to-water ratio?

A: Recommended rice-to-water ratios:

  • Jasmine/Short Grain: 1:1.2
  • Basmati/Long Grain: 1:1.5
  • Brown Rice: 1:1.5

Q: How much rice can I cook in the rice cooker?

A: Maximum capacities:

  • Normal rice function: 5 cups of uncooked long-grain rice.
  • BOILSTEAM function: 3 cups of uncooked rice.
  • Note: Basmati rice quantities may be less.
  • Minimum cooking quantity: 1/2 cup of uncooked rice.
  • General guideline: 1 cup of uncooked rice yields approximately 2 plates of cooked rice.

Q: What is the product warranty?

A: Buffalo Cookware offers a lifetime warranty on the stainless steel inner pot and a one-year warranty on all other parts, beginning from the date of purchase.

  • Covered: Defects in materials, workmanship, or abnormal deterioration under intended use and adherence to "Care and Use Instructions." This includes structural integrity issues of the stainless steel body during normal use.
  • Not Covered: Damage due to misuse, neglect, improper cleaning, unauthorized modifications, normal wear and tear, accidents (fire, flood, theft), or commercial use outside intended applications. Cosmetic damage that does not affect functionality (scratches, dents, discoloration) is also excluded.
  • To initiate a warranty claim, please complete the warranty claim form 

Q: Do I need to register for the warranty?

A: Yes, please complete the warranty registration form.

Q: What service is available after the warranty period?

A: We offer service and repair for your rice cooker even after the warranty period. Our service center is located in Melbourne. For service inquiries, please email us at info@buffalocookware.com.au or info@unclebuffalo.com.au.

Q: Why does my inner pot have a "rainbow color" after the first use?

A: This is a normal occurrence with stainless steel, especially during initial use. The "rainbow effect" is caused by mineral interactions from the rice. To remove it, gently clean the pot with white vinegar. 1 This coloration may reappear with subsequent use, which is also normal.

Q: Why does my rice cooker emit a plastic smell during the first few uses?

A: It is normal for a new rice cooker to have a slight plastic odor. This is due to the packaging materials and the sealed environment during manufacturing and shipping. The smell will dissipate after a few cooking cycles. You can also expedite the process by boiling water in the rice cooker several times.

Q: Where is this rice cooker manufactured?

A: The Buffalo rice cooker is manufactured in China.

 

Functions Timing Temperature
Normal Rice - Fast Rice Around 30 minutes Unchangeable
Normal Rice - Slow Rice Around 40 minutes Unchangeable
Normal Rice - Coarse Cereals
(Grain Rice)		 Around 60 minutes Unchangeable



Boilsteam Rice - Fast Rice Around 40 minutes Unchangeable
Boilsteam Rice - Slow Rice Around 55 minutes Unchangeable
Boilsteam Rice - Coarse Cereals
(Grain Rice)		 Around 80 minutes Unchangeable



Congee (Porridge) Min: 30 minutes
Max: 90 minutes		 Unchangeable
Soup Min: 30 minutes
Max: 2 hours		 Unchangeable
Steam Min: 10 minutes
Max: 60 minutes		 Unchangeable
DIY
(Including slow cook & yogurt)		 Min: 1 minute
Max: 12 hours		 Min: 30°C
Max: 160°C
Braise Min: 5 minute
Max: 2 hours		 Min: 90°C
Max: 120°C
Warm Min: 1 hour
Max: 24 hours		 Min: 40°C
Max: 98°C